Making a Compliment
If you have been happy with our services, then please leave us a compliment so that we are aware how we can continue to deliver the best quality of service for you.
How to make a Compliment or Complaint
Compliments and Complaints can be raised in any way and with any member of staff. Ways of raising compliments and complaints include:
- via email at info@ymcanorfolk.org
- Speaking to a member of staff at one of our services
- Phoning 01603 621263 Ext 128
- Writing a letter to YMCA Norfolk, Aylsham Road, Norwich, NR3 2HF
When to Complain
Muddy Puddles and YMCA Norfolk aim to offer you the best service, so when something goes wrong or is not up to the standard you expect, we encourage you to let us know.
We treat all complaints seriously and will do our best to settle your complaint as soon as possible. You will be kept informed about what is happening and any action that may be taken. Complaints will be responded to as per our Complaints and Compliments Policy which you can find here.
Ofsted
Registered childcare providers and childminders have to meet requirements in the early years foundation stage statutory framework and/or the Childcare Register. These requirements relate to welfare and safety, the people providing the care and the organisation of the childcare.
You can tell them about whether the childcare is good, could it be made better and whether you have any concerns. You can write to Ofsted at enquiries@ofsted.gov.uk. If you have a concern or complaint, you can call 0300 123 1231.
For more information, visit Guides for parents: how early years settings are inspected – GOV.UK (www.gov.uk)
